Meeting Space Internet Capabilities

Frequently Asked Questions

Question  Answer/Who to Contact
Does the meeting space have dedicated bandwidth? If not, is this a possibility? How do I get this set up?  Yes. Reach out to your HSIA provider to request and discuss options
Is it possible to add bandwidth for an event? Yes, if the fiber circuit can allow for more and there is a business case for doing so
How many devices can the network support for my event? More than 500
How many access points does your meeting space have? (Applicable for properties with large meeting space)  Ask your Chief to locate these and map them out for you.
Who can I contact if I am having internet issuesduring my event?  Your HSIA provider
Do you have fiber?  Yes. All internet circuits come in over fiber
Can you offer dedicated broadband and Wi-Fi for our meeting attendees?  Yes, reach out to your HSIA for specific questions or needs
How big is the pipeline and how it is divided within the property?  See Property Bandwidth Matrix XLS.
Can you provide a map of the facility’s broadband access points?  Contact your Chief for this information
How many live ethernet ports do I have in my meeting space? Ask your Chief to locate and test these if you have not done so already!
Do you have a WiFi Booster? Not required as each property has ample wireless access points 
I need a specific voltage for my equipment used during my meeting. Contact Chief for electrical questions or concerns

Glossary of Terms

Bandwidth: In computing, bandwidth is the maximum rate of data transfer across a given path. Bandwidth may be characterized as network bandwidth, data bandwidth, or digital bandwidth.

Fiber Optic: a technology that uses glass or plastic threads or wires to transmit information.

LAN (local area network): A computer network limited to the immediate area, usually the same building or floor of a building.

Wi-Fi: Allows delegates with supporting devices to access an internet connection without the need for a wire. Laptops, tablets, smart phones and smart watches have the ability to connect to Wi-Fi.

Router: The electronic box where the internet connection comes into the building. The router receives the internet via a wire (normally the telephone line close by) and then sends a Wi-Fi signal out.

Wi-Fi Booster: For large venues or venues with outdoor space the number and location of boosters is important. These physical boxes pick up the signal transmitted from the router and ‘boost’ it, ensuring the signal is strong even if delegates are a distance from the router.

Signal Strength: Often confused with speed, which is different. The signal strength is affected by the location of the router or booster to the user. The further away the weaker the signal, therefore the weaker WiFi.

Speed: Also known as bandwidth. This is often the main question asked by event organizers as it is the subject of commercials from internet suppliers sales pitches around the world. The greater the speed the greater the potential, current speeds can range from 2mbs – 100mbps+.

Mbps stands for Megabits Per Second, and this is the unit in which internet speed is measured. The unit measures how fast the internet speed travels to the router and then out of the router. Having a higher Mbps number is the aim. Some of the tasks on the first page will only operate above a certain Mbps.

Upload & Download Speed: Speed is divided into two areas, Upload and Download speed. The most talked about is the Download Speed download speed, people sometimes assume that the speeds are the same for upload and download on the same connection, this is very rarely true. The download speed is always greater than the upload speed. Download speeds will affect the quality of videos being watched via YouTube, the time it takes to receive emails on an iPhone and the time it takes to open a webpage on your laptop. Upload speeds will affect the time it takes to send a tweet, post a photo on Facebook and send a question via an event app.

Number of Users: This could affect the speed or your internet, you will need to check with the venue IT team to determine what the capacity for users is on the venues internet infrastructure. The venue may have 50mbps download speed but if you have 1000 people all logged onto the Wi-Fi at the same time, it is unlikely they will be receiving 50mbps. Some venues have the ability to supply dedicated Wi-Fi for companies which is only available to a specific task. The earlier you know about the requirements the easier it will be to offer the correct service.

Hard Wired: For some meetings data protection is a priority and using an Ethernet cable will achieve higher security. Using an Ethernet cable, plugged directly into the laptop and the internet port in the room. This affects the flexibility for the user as they will need to remain within the cables length from the wall but it is undoubtedly more secure than a Wi-Fi network. Banks, legal firms, government agencies may require this option.

Coverage: Are all areas of the venue covered by Wi-Fi? Some venues advertise ‘available in public spaces’, some offer ‘full’ coverage.

VPN: A virtual private network, or VPN, is an encrypted connection over the Internet from a device to a network. The encrypted connection helps ensure that sensitive data is safely transmitted. It prevents unauthorized people from eavesdropping on the traffic and allows the user to conduct work remotely.

WAN: A wide area network is a telecommunications network that extends over a large geographic area for the primary purpose of computer networking. Wide area networks are often established with leased telecommunication circuits.

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